Privacy Policy

Last Updated: 18th December 2024

At Experts Unlocked, a product of Convertico Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your information in compliance with UK General Data Protection Regulation (UK GDPR) and other applicable laws.


1. Information We Collect

We may collect and process the following data:

1.1. Personal Information: Includes your name, email address, phone number, billing details, and other information you provide during registration or account setup.

1.2. Usage Data: Includes information about how you use our platform, such as login times, IP address, browser type, and operating system.

1.3. Communications: Any messages, queries, or support requests you send to us.

1.4. Third-Party Data: Information received via integrations with third-party services, such as CRM or marketing tools.


2. How We Use Your Information

We use your data for the following purposes:

2.1. To provide and maintain the Service.

2.2. To manage your subscription and billing.

2.3. To send administrative emails, including updates, payment confirmations, and support responses.

2.4. To improve the platform based on usage analytics.

2.5. To ensure compliance with legal obligations and prevent misuse of the Service.


3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information in the following situations:

3.1. Service Providers: With trusted third-party providers who assist us in delivering our Service, such as payment processors and hosting platforms.

3.2. Legal Compliance: When required by law or to enforce our legal rights.

3.3. Business Transfers: If Convertico Ltd is involved in a merger, acquisition, or sale of assets.


4. Data Retention

We retain your data for as long as you have an active subscription or as required by law. Upon termination of your account, we will delete your data within a reasonable timeframe, except where retention is required for legal purposes.


5. Your Rights

You have the following rights regarding your data:

5.1. Access: Request a copy of the personal data we hold about you.

5.2. Correction: Request corrections to inaccurate or incomplete data.

5.3. Deletion: Request the deletion of your data where applicable.

5.4. Objection: Object to the processing of your data for specific purposes.

5.5. Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us at [email protected].


6. Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, or misuse. While we strive to secure your data, no system is entirely foolproof, and we cannot guarantee absolute security.


7. Cookies

Our platform uses cookies to enhance your user experience. Cookies are small files stored on your device that help us analyse usage, save preferences, and deliver a tailored experience. You can manage cookie preferences through your browser settings.


8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be notified via email or posted on our website, and the updated policy will take effect immediately upon publication.


9. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Convertico Ltd

Email: [email protected]

Address: Ground Floor, Unit F, South Cambridge Business Park, Babraham Road, Sawston, Cambridge, CB22 4AP.


This Privacy Policy ensures compliance with UK GDPR and reflects our commitment to your privacy. Please review it periodically to stay informed.

© Convertico Ltd - All Rights Reserved.

© Convertico Ltd - All Rights Reserved.